24-Hour Cancellation Policy
Your appointments are very important to our team of professionals. We hold your appointments just for you and ask that if you must cancel or reschedule to please provide us with a 24-hour notice. This way, our team will be able to adjust their schedules accordingly, and we can accommodate clients on our waiting list. We understand that unavoidable issues come up, and we will do our best to work with you in the case of an emergency. However, if last-minute cancellations or "no shows" become a habit, you will be required to pre-pay in full for any future services booked.
Courtesy Call or Email
As a courtesy, we call or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you're unsure.
We always try our best to accommodate you if you're running behind or stuck in traffic. However, your tardiness can affect the remainder of our team's day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10-minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please always call if you even think you might be late; we'd rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.
Again, please remember that your appointments are reserved for you and only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
We always want you to be 100% satisfied with your spa and salon services. If you are not 100% satisfied, we ask that you contact us within five days of your appointment so that we can schedule you to have your services corrected free of charge. Any issues reported longer than five days from the original appointment date will not immediately be considered a redo, but will be assessed on a case-by-case basis.
Just as we want you to be satisfied with your hair, we also want you to be happy with the products you are using. We will gladly accept returns for any products within 30 days of purchase as long as at least 2/3 of the product is remaining, with the receipt.